GLOE Hair Terms & Conditions

ABN: 40 254 478 865

Location: Melbourne, VIC, Australia

Agreement: By accessing this website or purchasing any product or course from GLOE Hair, you agree to be legally bound by these terms and conditions. If you do not agree, you must not use this website.

1. General

GLOE Hair operates in Australia, offering hair extensions, accessories, tools, and online education. By purchasing or enrolling, you agree to these terms.

2. Products and Courses

Listings and availability may change. We reserve the right to discontinue or update offerings at any time.

3. Orders & Payments

Full payment is required at checkout. Launch offers (e.g., 30% off) apply only during stated periods.

4. Shipping & Delivery

We ship Australia wide. Accessories and tools ship express within 1–2 business days. Hair extensions orders processing & shipping is 5–7 business days. Custom orders may vary — please email [email protected] for custom orders wigs/toppers/custom extensions orders.

We are not liable for shipping delays. Refused orders are not refunded.

5. Refunds, Returns & Consumer Rights

We comply with Australian Consumer Law. You are entitled to remedies for major faults. Change-of-mind returns are not accepted for hair, accessories, or digital content.

Any issues with your order must be reported within 3 days. Items must be unused and in original packaging. No refunds on digital courses once accessed, unless required by law.

6. Course Access & Use

Course access is lifetime. Sharing or reselling is not permitted. Misuse may result in revoked access.

7. Intellectual Property

All course materials are the property of GLOE Hair and may not be reproduced or shared without permission.

8. Professional Disclaimer

Our training is for professional or in-training stylists. Outcomes depend on individual skill and product use. We are not liable for misuse. GLOE Hair makes no guarantee regarding the results achieved from course content.

9. Age Restriction

Users must be 18+ or have permission from a parent or guardian.

10. Limitation of Liability

To the extent permitted by law, GLOE Hair is not liable for indirect or consequential damages. Our liability is limited to product replacement or refund as required by law.

11. Refusal of Service

GLOE Hair reserves the right to refuse service, cancel orders, restrict access to digital courses, or terminate accounts at its discretion, including for abuse or breach of these terms.

12. Jurisdiction

These terms are governed by the laws of Victoria, Australia. You agree to submit to the exclusive jurisdiction of the courts of Victoria for any disputes arising from your use of our services.

13. Modifications

We may update terms at any time. Continued use implies acceptance of updated terms.

14. Contact

Email: [email protected]

GLOE Hair Privacy Policy

1. Commitment to Privacy

We comply with the Australian Privacy Act 1988 (Cth) and GDPR where applicable.

2. Information We Collect

• Contact info (name, email, address)
• Purchase history, enrolments
• Device/browser data

3. Use of Data

To fulfil orders, support users, provide updates, and improve services.

4. Security

We use secure servers and restrict data access to authorised staff only.

5. Third Parties

We do not sell your data. We may share it with providers (e.g., couriers) only as required to deliver services.

6. Your Rights

You may request access, corrections, or deletion of your data via [email protected]

7. Cookies

We use cookies for analytics and performance. You may disable them in your browser.

8. International Users

If accessing from outside Australia, you consent to data transfer under this policy.

9. Updates

We may update this policy as laws or services change. The latest version is always posted on our site.